General Terms and Conditions
Eventim.hu- General Terms and Conditions
Current T&C will not be filed it will only be concluded in electronic form does not deem to be a written agreement, the prevailing language of the agreement is Hungarian, does not refer to any kind of code of conduct. In case of any emerging questions concerning the operation, and/or ordering or delivery process of the website we shall be at your disposal on our given contacts/addresses.
The effect of this current T&C shall encompass the legal relationships of the websites (http://www.eventim.hu, http://ticketexpress.hu, http://tex.hu) and subdomains of the supplier. Current T&C is available 24/7 from the following website: http://www.eventim.hu/hu/felhasznaloi_feltetelek and can be downloaded and printed from the following link: https://www.eventim.hu/en/terms_of_use/?.pdf
1. SUPPLIER’S DATA:
Supplier’s name: Tex Hungary Ltd.
Headquarters: (and also the premises of the complaint): Hungary P.O.: 1065 Budapest, Bajcsy-Zsilinszky út 31.
Suppliers contact, for those who claim to use it the regularly used e-mail address is: firstname.lastname@example.org
Commercial Court registry number: 01-09-877903
Tax number: 13878131-2-42
Registry authority: Corporate Court Section of the Metropolitan Court
Data Protection Registry Number: NAIH-52099
Prevailing language of the T&C: Hungarian
Host’s name, address, email :
Headquarters: Baragova ulica 7E, 1000 Ljubljana, Slovenia
Phone number: +386 1 588 44 00
Fax: +386 1 588 44 20
2. GENERAL PROVISIONS:
2.1. For those issues not regulated within this T&C also for the interpretation of this current T&C the Hungarian law is prevailing especially the Hungarian Civil Code from 2013 No. V. (hereinafter as Ptk.) and the Act on e-commerce retail and certain issues concerning the services related to information society from 2001 No. CVIII. (hereinafter as Elker.tv.) and the relevant provisions of the Government Decree No. 45/2014 (II.26) about the detailed regulations between the consumer and the corporations. The obligatory provisions of the relevant laws are prevailing to the parties without any extra stipulations on behalf of any of them.
2.2. This current T&C shall take effect from the 6th of March 2020 and be valid until it is revoked. The Supplier is entitled to modify this current T&C unilaterally. All modifications of this current T&C shall take effect on the day of its publication. Users shall accept that with the use of the website all of the regulations concerning the use of the website shall automatically applied as valid regulation for the user.
2.3. User shall accept for oneself the regulations of the T&C as obligatory whenever User accesses the website administered by Supplier or reads any of its content in any ways – even if he/she is an unregistered User of the website. If the User would not accept these terms and conditions he/she is not eligible to view the content of the website.
2.4. Supplier reserves all rights to oneself to propagate the website, or parts of the website or any of its content or contents that appear on that website. It is strictly prohibited to download, e-store, process, or sell any content or parts of the content that appear on the website without the written consent of the Supplier.
3.1. User declares by purchase/registration on this current website that he/she has read and accepted the current T&C and published information on data management and given full consent to data management.
3.2. User is obliged during purchase/registration to give his/her valid, genuine own personal data. In case the personal data that was given during purchase/registration is invalid or can be linked to other person the emerging e-agreement is null and void. Supplier disclaims any liability in case the User acts on behalf of a different person or avails the services with a different person’s personal data.
3.3. Supplier cannot be made liable for any delay or other difficulties if such issues can be traced back to User’s false and/or inappropriate rendering of personal data.
3.4. Supplier cannot be made liable for damages occurring from such situations as the User forgets his/her password or it can be accessed by unauthorized persons for any reason that is not imputed to Supplier.
4. PURCHASABLE TICKETS, CIRCLE OF SERVICES.
4.1. The represented tickets can be ordered online/personally/on the phone. The prices represented in relationship with the tickets shall be interpreted in Hungarian Forints or Euros depending on the given event, and they contain the legally prescribed VAT but do not contain the fee of the home delivery. No extra wrapping cost will be accounted for.
4.2. On the website the Supplier shall represent the name and a detailed description of the event to which the ticket is valid. In addition to the announced date of the event, the description of the event includes also the information that if the event can not be held at the announced date for reasons beyond TEX's or the organizer's (force majeure), the purchased tickets - under unchanged conditions - are valid for a new date till 31st of December of the year following the reference year.
4.3. In case a discount price is introduced the Supplier shall give all-round information about the discount and its exact schedule.
4.4. In case despite all prudence of the Supplier a false price is given on the Web shop’s site with special regard to obvious errors such as a significant difference from the generally accepted or assumed price of the ticket, or due to system failure the ticket price is „0” or „1” HUF in such cases the Supplier is not obliged to deliver the ticket on the false price but can offer to deliver the ticket on the proper price, according to such knowledge the Costumer can withdraw from the purchase intent.
4.5. In case of a false price a gross disparity of values has occurred between the price of the real value and the represented price on the website which an everyday user must notice immediately. According to Ptk. a contract is concluded by the mutual and unanimous will of the Parties. In case the Parties cannot conclude the contract’s terms and conditions in such case the mutual and unanimous will of the Parties is not present thus we cannot speak of a valid emergent contract out of which rights and duties arise. Based on the clause of the Ptk. the erroneous/false order reconfirmation can be deemed as null and void in contract terms.
5. ORDERING PROCESS
5.1. The User can log in after the registration to the website or can also log in during the purchase process.
5.2. The User choses the event and the performance.
5.3. The User choses the tickets: booking based on best seats/interactive seating order and puts the tickets into the basket.
5.4. User can look at the content of his/her basket anytime by clicking on „my Account/basket” icon.
5.5. If he/she does not want to buy any more tickets he/she shall check the number of whished purchased tickets.
5.6. By clicking on the „Remove that ticket group” icon User can empty the content of the basket.
5.7. Steps of the costumer basket:
In case of purchased tickets on the website www.eventim.hu we account a handling fee of 700 HUF per tickets and depending on the delivery method and the value of the purchase a delivery/reception fee will be accounted for as well.
1. Choosing of delivery method: personal delivery/courier service / print@home (in case of some events) / E-Ticket (in case of some events).
Personal delivery: at the Supplier’s ticket office.
Payment during the web shop purchase through credit card.
Fee of the personal delivery:
0 - 20 000 HUF value order: 500 HUF
20 001 - 40 000 HUF value order: 1500 HUF
40 001 –or above HUF value order: 2500 HUF
Your purchased tickets can be picked up at the chosen ticket offices at the following location and opening hours:
- Eventim Bálna
1093 Budapest, Fővám tér 11-12.
Opening hours: M-F: 10.00-18.00, Sat.: 11.00-15.00 (lunch break: between 12.30-13.00)
Fees of the courier service:
In case of any value: 3 400 HUF
In case of any value : 25000 HUF
0 -5 000 HUF order value-290 Ft,
5 001- 20 000 HUF order value - 690 HUF,
20 001- 30 000 HUF order value- 1 090 HUF,
30 001- 40 000 HUF order value- 1 290 HUF,
40 001- 50 000 HUF order value-1 590 HUF,
50 001- 60 000 HUF order value- 1 990 HUF,
60 001- 70 000 HUF order value- 2 690 HUF,
70 001- 80 000 HUF order value- 2 990 HUF,
80 001- 90 000 HUF order value- 3 490 HUF,
90 000- 180 000 HUF order value - 3 990 HUF,
above 180 001 HUF order value- 4 990 HUF.
0 -5 000 HUF order value-290 Ft,
5 001- 20 000 HUF order value - 690 HUF,
20 001- 30 000 HUF order value- 1 090 HUF,
30 001- 40 000 HUF order value- 1 290 HUF,
40 001- 50 000 HUF order value-1 590 HUF,
50 001- 60 000 HUF order value- 1 990 HUF,
60 001- 70 000 HUF order value- 2 690 HUF,
70 001- 80 000 HUF order value- 2 990 HUF,
80 001- 90 000 HUF order value- 3 490 HUF,
above 90 001 HUF - 3 990 HUF.
In case of foreign country events the foreign Eventim partner can charge additional handling fees, the quantity of which will be given full spectrum of information to the costumer.
Further information: https://www.eventim.hu/en/delivery_methods/?
2. Choice of payment method: c.o.d (cash on delivery) / credit card payment (Visa/ MasterCard)
Payment cash on delivery: In case the ordered ticket(s) will be delivered via courier service there is an option that the total amount of the ordered value will be paid to the courier in cash at the time of the delivery.
Online with credit card: The User has the option to pay the offset online with credit card through the Supplier’s secure payment surface option rendered by financial service provider.
In case of national events the order will be fulfilled via SSL secure connection with the help ofCTS Eventim AG & Co. KGaA (Headquarters: Contrescarpe 75A, 28195 Bremen, Germany).
In case of foreign events the order will be fulfilled via SSL secure connection with the help of CTS Eventim Austria GmbH. Vienna, Austria.
In case of national events all payments of credit cards will be processes in Hungarian Forints (HUF).
In case of foreign country events all payments of credit cards will be processed in EURO (Euro).
That means that the offset of the order will be charged and converted on the daily current exchange rate. Please be aware of the fact that due to the different remuneration deadlines the charge on your Hungarian Forint account can differ from the one that has been given in the order. This difference might be positive and negative as well depending on the actual exchange rate difference between the day of purchase and the actual charging of the card.
Further Information: https://www.eventim.hu/en/payment_methods/
3. Accessing the User account with username and password./Registration with email address or Facebook account
4. Billing data (optional, only in case if it is different from the delivery address.) There is no possibility to subsequently modify your billing information.
5. Unrelated to payment option:
- in case of credit card payment: the credit card data, checking of order data, continue payment
- in case of c.o.d.: checking of order data, continue payment.
6. Option to make oneself avail of the „Care free contract” service.
5.8. In case a fault or deficiency occurs with a product or with the prices on the web site the Supplier preserves the right to correct it. In such cases right after the realization of the fault and the changing of it we immediately inform the Costumer of the new data concerning up-to-date changes. In such cases the User can once more confirm his/her purchase or can withdraw from the contract.
5.9. The total sum of the final payment contains all the costs based on the summary of the order and the reconfirmation email.
5.10. In case the User asked for a c.o.d if he/she needs a full receipt with VAT this claim should be sent with the billing’s name, address, postal name, address and date of purchase within seven (7) days to the following email address: email@example.com
5.11. User is obliged to check the parcel at the time of the delivery in front of the courier and in case of any damage on the product or wrapping he/she is obliged to ask for a minute and is not obliged to receive the parcel. No post factum claims will be accepted without proper minutes on behalf of the Supplier! Parcels will be delivered during working days and working hours (between 8 A.M. – 5 P.M.)
5.12. After the personal data was given by the User he/she can place his/her order by clicking on „Order” button on the web site.
5.13. With placing an order User fully acknowledges that he/she has a payment obligation.
5.14. Correcting the input of erroneous personal data: User can always step back to the previous phase before completing the whole ordering process where he/she can correct the erroneously input personal data. In detail: During the order there is the possibility to look at respectively to change the content of the basket. In case the User wishes to cancel the previously ordered product just click on the „Remove this ticket group” button on the web site. During the order the User has the continuous possibility to change/remove the order.
5.15. User will receive an email of confirmation of his/her order after he/she has placed the order. In case this confirmation email form the moment of the placing of the order on behalf of the User , depending on the nature of the service, but within 48 hours the latest does not arrive, User is lifted from the order obligation or from contractual duties. The order and its confirmation can be deemed as delivered when it can be accessed both by Supplier and User. Supplier will exclude any kind of liability on confirmation if such confirmation was not delivered in due time, because the User has given a false email address or the storage capacity of his/her account is overloaded.
5.16. In case User has chosen the print@home option in this case he/she has the possibility to print the actual tickets (which will be sent simultaneously with the confirmation email by the Supplier)
6. PROCESSING AND FULFILLING THE ORDERS
6.1. The customer service of the Supplier will confirm in each and every case via email when the order can be fulfilled.
6.2. General deadline for fulfilling occurs as such:
• in case of Print@home and E-Ticket immediately,
• in case of personal delivery right after the next day of payment from 14:00 hours. Which means if one opts for personal delivery he/she can retrieve the ticket the following workday after payment.
• in case of home delivery: three (3) working day inland/ five (5) working days to foreign countries.
7. RIGHT OF TERMINATION
7.1. According to the 2011/83/EU Council and European Parliament directive further to the 45/2014 (II.26) Government Decree’s detailed regulation of the contracts between the consumer and the corporations the consumer has no right of termination (…) in case of contracts aimed for leisure time activity services, if the contract has stipulated definite fulfillment day or deadline (e.g.: in case of tickets containing a certain time).
8. CANCELLING AN EVENT, CHANGES, REINBURSMENT, LIABILITY.
8.1. The TEX Hungary Ltd. is only making sales of the tickets and not responsible for the re-exchange of the price of the tickets. If the event can not be held on the announced date for reasons not attributable to TEX or the organizer (force majeure), but the organizer sets a new date for the event until 31st of December of the year following the original date, the rules governing the cancellation of an event can not be applied, the tickets will not be redeemed, but the tickets will still valid for the new date of the event. Legislative changes to attend the event will not be the basis for ticket redemption, unless it results in the event being canceled.
8.2. During the merchandizing of the tickets TEX acts as a permanent middleman for the organizer (Organizer) of the event. The ticket gives entitlement to anybody to enter the event who purchased the ticket. With the purchase of the ticket the legal relationship between the Organizer and the costumer comes to existence. TEX is solely responsible for the compliance of the ticket sales and the proper costumer informing. With the purchase of the ticket thus the costumer and the Organizer of the event will enter into civil law relationship. For the availed services the Organizer is responsible while for the dissemination of the tickets TEX Hungary Ltd. With the purchase of the tickets the costumer who bought the tickets accepts the above terms and conditions.
8.3. TEX Hungary Ltd. always guarantees the re-exchange of the tickets to Costumer as long as the Organizer guarantees the necessary collateral security which means Organizer reimburses the advance money to TEX Hungary Ltd. In any other case the re-exchange of the tickets is the responsibility and duty of the Organizer.
8.4. The tickets can only be re-exchanged within peremptory term of 30 days, in case the event has been cancelled, on the premises of the event provided that the defined terms of re-exchange is secured for Tex Hungary Ltd. by organizer, or does not dispose of the way of the re-exchange in the contract. In such case we advise you to follow the announcements of the organizer respectively inform from the web site www.eventim.hu. If an event organizer decides to postpone an event or to change a venue, the ticket shall, irrespective of the reasons for the postponement or change, apply for the new date or the new event venue. It is up to the event organizer to decide whether tickets can be returned, reimbursed or exchanged.
8.5. User is not allowed to demand any kind of claims or damages reparation against organizers or ticket propagators.
In case of Online purchase the money will be wired back as soon as possible but the latest within 30 days after the cancellation.
8.6. The Supplier will not reimburse the price of the ticket except when the organizer of the event renders the possibility for such through the Supplier (EVENTIM).
8.7. If an event is cancelled the tickets can be re-exchanged no later than within thirty (30) days after the actual date of the event. If it is not provided otherwise by Organizer than those conditions are normative. The tickets can only be re-exchanged at the premises of the purchase with the showing of the original tickets and giving it back. In case You have bought your ticket via Call-Center or EVENTIM web site and You want to re-exchange it please refer to your claim via this email address: (firstname.lastname@example.org) giving your name, your purchase ID number, the bank account number and the bank code, all of which are necessary to re-exchange, respectively send the original ticket with certified mail to the following address:
TEX Hungary Kft.
1065 Budapest, Bajcsy-Zsilinszky út 31.
With this current procedure the ticket will lose its validity.
8.8. We preserve the right for minor changes in the roles or program. In case of cancelling or postponement the costs emerged from those changes (such as travel, lodgment, handling and/or delivery costs/fees) will not be reimbursed.
8.9. The Supplier will only guarantee so far as the service lasts, that is, it vouches for the fact that the buyer and only the buyer can participate on the event with the ticket, which means that the Supplier will not sell that service to anyone else (will not sell the same ticket to someone else).
8.10. The Supplier, its business partners and licensees will not guarantee that the User will be satisfied with the performance, event or any program concerning his/her ticket respectively that any content or pieces of information the User has listened to is the one the User deemed necessary for him/herself.
8.11. In addition Supplier does not guarantee that the programs and any linked services with it will be flawless and without any faults, respectively that the occasionally faults will be fixed during (in the meantime) the time of the event. No written or oral pieces of information which have been given to User by Supplier shall create validation right for guarantee.
8.12. User is not entitled to resell the tickets. For any reselling the full liability is on the person who resold the ticket any damage caused by such actions toward third parties will exclude the liability of the Supplier in any such case. In any case the User happens to resell the tickets the Supplier preserves the right to invalidate the resold ticket. For damage emerged from invalidation full remedy responsibility is on the person who resold the ticket to third party.
9.1. In order to fulfill its duties the Supplier is entitled to utilize subcontractors. The Supplier is fully responsible to any illicit actions of the Subcontractor as if those actions were committed by the Supplier itself.
9.2. If any of the regulations of the current T&C becomes invalid, illicit or cannot be validated the remainder of the T&C shall not be deemed as invalid, illicit or not be able to validate.
9.3. In any case the Supplier shall not avail oneself of any of its entitlements that does not mean it relinquishes its rightful entitlement. Any relinquishing of any rights can only be deemed valid if it is explicitly expressed in a written form. In that case if the Supplier does not strictly insist on one occasion to a crucial term or stipulation of the T&C that does not mean that it will not insist on the compliance of such terms or stipulations later.
9.4. Supplier and User strive to solve their emerging disputes via a peaceful manner.
10. ORDER OF HANDLING COMPLAINTS
10.1. The goal of the Supplier is to fulfill the order in proper quality to the fullest satisfaction of the costumer. If Costumer still happens to have some sort of complaints with the contract or its fulfilling he/she can issue his/her complaints to the above mentioned phone number, email address or via postal services.
10.2. The Supplier inquires immediately the oral complaints and if deems necessary takes the remedy steps. If the costumer does not agree with the handling of the complaint or an immediate inquiry is not possible, the Supplier takes immediately minutes from the complaint and the stand point concerning that and gives one copy of said minutes to costumer.
10.3. Written complaints will be answered within thirty (30) days upon receipt. If the complaint shall be rejected the reasoning will be given within the rejection. The minutes taken from the complaint and the answer to that shall be kept in the registry for five (5) years at Supplier’s and will be shown to competent authorities is asked.
10.4. We would like to inform You that in case your complaint has been rejected You can turn to authority or mediation bodies and initiate process according to the following:
10.5. The Consumer can turn to consumer protection authority:
According to the Government Decree 387/2016. (XII. 2.)about designating consumer protection authorities in public administration cases in first tier the county office respectively the competent authority at the capital of the county in second tier with nationwide competence the Pest County Government Office has the authority to handle such cases. All county offices can be reached at: http://jarasinfo.gov.hu
10.6. The Costumer has the right to turn to a mediation body in case of a complaint that can be reached at the following addresses:
Bács-Kiskun Megyei Békéltető Testület
Címe: 6000 Kecskemét, Árpád krt. 4.
Telefonszáma: (76) 501-525, (76) 501-500
Fax száma: (76) 501-538
Név: Mátyus Mariann
E-mail cím: email@example.com;
Baranya Megyei Békéltető Testület
Címe: 7625 Pécs, Majorossy Imre u. 36.
Levelezési címe: 7602 Pécs, Pf. 109.
Telefonszáma: (72) 507-154
Fax száma: (72) 507-152
Név: Dr. Bodnár József
E-mail cím: firstname.lastname@example.org;
Békés Megyei Békéltető Testület
Címe: 5601 Békéscsaba, Penza ltp. 5.
Telefonszáma: (66) 324-976, 446-354, 451-775
Fax száma: (66) 324-976
Név: Dr. Bagdi László
E-mail cím: email@example.com;
Borsod-Abaúj-Zemplén Megyei Békéltető Testület
Címe: 3525 Miskolc, Szentpáli u. 1.
Telefonszáma: (46) 501-091, 501-870
Fax száma: (46) 501-099
Név: Dr. Tulipán Péter
E-mail cím: firstname.lastname@example.org;
Budapesti Békéltető Testület
Címe: 1016 Budapest, Krisztina krt. 99.
Telefonszáma: (1) 488-2131
Fax száma: (1) 488-2186
Név: Dr. Baranovszky György
E-mail cím: email@example.com;
Csongrád Megyei Békéltető Testület
Címe: 6721 Szeged, Párizsi krt. 8-12.
Telefonszáma: (62) 554-250/118 mellék
Fax száma: (62) 426-149
Név: Dékány László, Jerney Zoltán
E-mail cím: firstname.lastname@example.org;
Fejér Megyei Békéltető Testület
Címe: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Telefonszáma: (22) 510-310
Fax száma: (22) 510-312
Név: Kirst László
E-mail cím: email@example.com;
Győr-Moson-Sopron Megyei Békéltető Testület
Címe: 9021 Győr, Szent István út 10/a.
Telefonszáma: (96) 520-202; 520-217
Fax száma: (96) 520-218
Név: Horváth László
E-mail cím: firstname.lastname@example.org;
Hajdú-Bihar Megyei Békéltető Testület
Címe: 4025 Debrecen, Petőfi tér 10.
Telefonszáma: (52) 500-749
Fax száma: (52) 500-720
Név: Dr. Hajnal Zsolt
E-mail cím: email@example.com;
Heves Megyei Békéltető Testület
Címe: 3300 Eger, Faiskola út 15.
Levelezési címe: 3301 Eger, Pf. 440.
Telefonszáma: (36) 416-660/105 mellék
Fax száma: (36) 323-615
Név: Pintérné Dobó Tünde
E-mail cím: firstname.lastname@example.org;
Jász-Nagykun-Szolnok Megyei Békéltető Testület
Címe: 5000 Szolnok, Verseghy park 8.
Telefonszáma: (56) 510-610
Fax száma: (56) 370-005
Név: Dr. Lajkóné dr. Vígh Judit
E-mail cím: email@example.com;
Komárom-Esztergom Megyei Békéltető Testület
Címe: 2800 Tatabánya, Fő tér 36.
Telefonszáma: (34) 513-010
Fax száma: (34) 316-259
Név: Dr. Rozsnyói György
E-mail cím: firstname.lastname@example.org;
Nógrád Megyei Békéltető Testület
Címe: 3100 Salgótarján, Alkotmány út 9/a
Telefonszám: (32) 520-860
Fax száma: (32) 520-862
Név: Dr. Pongó Erik
E-mail cím: email@example.com;
Pest Megyei Békéltető Testület
Címe: 1119 Budapest, Etele út 59-61. 2. em. 240.
Fax száma: (1)-269-0703
Név: dr. Csanádi Károly
E-mail cím: firstname.lastname@example.org
Honlap cím: www.panaszrendezes.hu
Somogy Megyei Békéltető Testület
Címe: 7400 Kaposvár, Anna utca 6.
Telefonszáma: (82) 501-000
Fax száma: (82) 501-046
Név: Dr. Novák Ferenc
E-mail cím: email@example.com;
Szabolcs-Szatmár-Bereg Megyei Békéltető Testület
Címe: 4400 Nyíregyháza, Széchenyi u. 2.
Telefonszáma: (42) 311-544, (42) 420-180
Fax száma: (42) 311-750
Név: Görömbeiné dr. Balmaz Katalin
E-mail cím: firstname.lastname@example.org;
Tolna Megyei Békéltető Testület
Címe: 7100 Szekszárd, Arany J. u. 23-25.
Telefonszáma: (74) 411-661
Fax száma: (74) 411-456
Név: Mátyás Tibor
E-mail cím: email@example.com;
Vas Megyei Békéltető Testület
Címe: 9700 Szombathely, Honvéd tér 2.
Telefonszáma: (94) 312-356
Fax száma: (94) 316-936
Név: Dr. Kövesdi Zoltán
E-mail cím: firstname.lastname@example.org
Veszprém Megyei Békéltető Testület
Címe: 8200 Veszprém, Budapest u. 3.
Telefonszáma: (88) 429-008
Fax száma: (88) 412-150
Név: Dr. Óvári László
E-mail cím: email@example.com
Zala Megyei Békéltető Testület
Címe: 8900 Zalaegerszeg, Petőfi utca 24.
Telefonszáma: (92) 550-513
Fax száma: (92) 550-525
Név: dr. Koczka Csaba
E-mail cím: firstname.lastname@example.org
10.7. Within the competence circle of the mediation body is to handle the consumer litigation issues outside the court order. The task of the mediation bodies is to settle the consumer litigation issue with an arrangement and if that happens to be unfruitful, the body will settle the matter in a simple, express, effective and cost-saving manner bearing in mind the costumer rights. If asked for by the costumer or the Supplier the mediation body will give counsel about the rights and duties concerning the costumer.
10.8. In case the litigation is about Online purchase or online service contract the process can only be conducted by the mediation body working adjacent to the metropolitan commerce and industry chamber.
10.9. In case of complaint the costumer can avail him/herself of the online litigation platform of the European Union. Availing oneself of the platform is easy all it needs is a registration in the system of the European Council by clicking here. Following this after loging in one can file his/her complaint online through the following address: http://ec.europa.eu/odr
10.10. The Supplier is bound to cooperate during the term of the mediation body’s process. Within the frame of this Supplier is obliged to send its response to mediation body and secure the participating of the person who is entitled to create an agreement. If the enterprise’s headquarters or business location is not listed in the regionally competent mediation body operating chamber’s registry the cooperation obligation of the enterprise is extended to offer a written agreement option corresponding with the claims of the costumer.
10.11. In case the costumer does not turn to mediation body or the process is not fruitful then the costumer has the right to turn to a court in order to settle the litigation. The trial must be initiated with the statement of claim which must include the following pieces of information:
• the competent court;
• the parties involved, and the names and domicile of the representatives and their legal status in the trial;
• rights that are meant to be vindicated, the facts and proof that are based upon must be presented;
• those facts that will state the competence and jurisdiction of the court;
• explicit plea aiming the court ruling.
For the statement of claims one must enclose those documents respectively their copies to which it has been referred to as evidence.
11.1. Since Eventim.hu as a web site deems as an intellectual property it is strictly forbidden to download (multiply), relay or use in any other way any content or part of that content appearing on Eventim.hu web site respectively to store, process and merchandise electronically without the written consent of the Supplier.
11.2. Any content taken from Eventim.hu web site and from its database that has been relayed to another web site can only be done with the written consent of the Supplier and with reference to that given web site.
11.3. Supplier reserves all rights to all the elements of its services, to domain names, secondary domain names created by those domains plus to all internet commercial surfaces.
11.4. It is strictly forbidden to adopt or decrypt the content or part of the content of Eventim.hu web site; fraudulent creation of user accounts or passwords; use any such application with which the Eventim.hu web site or any part of it can be modified or indexed.
11.5. The Eventim.hu name is under copyright protection and can only be used as a reference and strictly with the written consent of the Supplier.
11.6. User will acknowledge that in case of usage without permission he/she is obligated to pay a penalty toward Supplier. The amount of the penalty is 60.000 HUF per image respectively 20.000 HUF per words. User acknowledges that such penalty is not excessive and browsers the web site bearing this in mind. In case of breaching the copyrights of the Supplier the Supplier applies a fact proof by notary the cost of which also will be shifted off to the illicit user.
12. DATA PROTECTION
Data management information can be accessed through the following web site: http://www.eventim.hu/hu/adatvedelem
13. “CARE FREE CONTRACT ” USER TERMS
13.1. IMPORTANT: TEX Hungary Care free Contact is not valid for those cases, when event is cancelled or postponed.
In case of “Care free Contract” while availing oneself in the service TEX Hungary Ltd. will guarantee the re-exchange right to ticket buyer stipulated in Terms And Conditions under specified cases and conditions. The re-exchange or respectively at least the declaration to claim the re-exchange can happen during the purchase at TEX Hungary Ltd. and at least 24 hours before the beginning of the event (we can not accept claims within 24 hours before the beginning of the event):
13.2. Incidences that would justify the re-exchange:
Illness, accident, pregnancy, death
• The occurring of such severe illness, accident, complications linked to pregnancy, death which all happen, reveal after the purchase of the ticket with the buyer him/herself or with a relative who purchased the ticket to the same event.
The re-exchange is only possible if the person who purchased the ticket was in proper health condition at the time of the purchase. In such case no more than six (6) people can claim the re-exchange.
• In case of mental health abuse the re-exchange can only be made possible, if:
-the inability to work was confirmed by psychiatrist or
- employer has confirmed the inability to work.
• In case of chronic illness the re-exchange can only be made possible if he/she cannot participate on the event because the illness has become more severe and it is verified.
• In case of pregnancy the re-exchange can only be guaranteed, if:
- the pregnancy began after the purchase of the ticket and the event occurs after the 24th week of the pregnancy.
- or the pregnancy began after the purchase of the ticket and the will-be-born child would be in peril due to the participation on the event.
In case of public transport delay or malfunction:
•If it is impossible to participate on the event because of delay or malfunction of public transport . (The entry to the event has finished or the event is over).
Malfunction of the own vehicle before arriving to the event.
•In case one’s own vehicle has a breakdown or the passengers suffer an accident on the way to the event. In case the ignition key is lost or out of fuel it should not entitle to re-exchange with the „Care Free Contract” service.
In case the organizer changes the schedule.
•If an event or its date has been changed and the ticket is valid to the new time or event, but the owner of the ticket cannot participate on the event the ticket can be re-exchanged. This can be made after the new date has been made public from that moment on until thirty (30) days, if the event organizer provides the conditions for redemption..
13.3. What-to-do in case of illness or accident.
All the people concerned from the moment they have the possibility should refer to the problem in a written form to TEX Hungary Ltd. (the latest 24 hours before the beginning of the event. ) to one of the following contacts:
- email: email@example.com
• The person concerned is obligated to take all the necessary steps within reasonable care to avoid the harmful event.
The person concerned is obligated according to his/her contractual duties to fully inform TEX Hungary Ltd.
In case of illness or accident the person concerned has to take care of the delivery of the detailed medical certificate to TEX Hungary Ltd.
In case of a present the person who got the ticket as a gift can also validate his/her claim if he/she sends the proper documents to TEX Hungary Ltd.
These documents are the following:
– the original ticket
– receipt/bill of delivery issued by TEX Hungary Ltd.
– documents/official testimonies which prove the case (detailed medical certificate which contains the diagnosis, employer’s certificate, police minutes, and in case of death the death certificate copy)
13.4. Infringement of obligation
If the person concerned infringes any of his/her obligations TEX Hungary Ltd. can withdraw or cancel the service.
13.5. The following cases will not create a basis for right to reimbursement:
Impaired health status:
If the purchase of the tickets happens during the aftermath of an illness or accident or that person is aware of a surgery or medical intervention and will not recover until the day of the event. Even in that case if the aftercare or the medical intervention happened after the purchase of the tickets and the buyer will not recover until the day of the event.
Cancellation on behalf of the organizer:
If the organizer cannot or just partially can fulfill the terms and conditions included in the contract or the event is cancelled. In such cases the organizer is obliged to reimburse the price of the tickets according to his/her own contractual terms and conditions.
The “Care Free Contract” does not involve the following incidents:
- in case the purchase occurs under acute illness or after such accident, from which the person concerned will not recover until the date of the event.
such incident occurs that should be known by the person concerned in advance at the time of the purchase of the ticket (e.g.: surgery)
• If any of the listed facts is true about the person concerned than he/she is not entitled to re-exchange:
– abuse of alcohol or drugs
– suicide or suicide attempt
– participation in strikes or civil unrest
– participation in vehicle- or boat racing and training
– participation in dangerous activities that puts the person concerned in peril
– negligent or deliberate actions
– committed or attempted acts of crime.
• After the following incidents and their consequences no re-exchange occurs:
acts of war, terror attack, any kind of civil unrest, epidemic, nationwide epidemic, world epidemic,natural disaster (acts of God)
• Consequences of official proceedings (confiscation of assets, detention, deportation due to illegal residence) shall not be deemed as incidents justifying re-exchange.
13.6. EXPLANATORY TERMS
Persons concerned could be:
- relatives (married couples, parents, children, father-in-law, mother-in-law, grandparents and sisters and brothers)
– the partner, the partner’s parents and children
– chaperon for minors or their relatives
Any kind of business/organization/company which can render event services to contractual partner based on actual contract.
Public transport utility vehicles
Any kind of such public transport utility vehicle which travels on everyday route and schedule and capable to carry paying passengers. Taxis and leased vehicles do not deem as public transport utility vehicles.
Technical difficulties /Malfunction
Any kind of sudden and unexpected malfunction of the vehicle that causes electrical or mechanical breakdown and results in the termination of the voyage to the event. Such as: the wheel breaks out, the fuel runs out, the ignition key is locked inside the vehicle or the battery dies these all can be deemed as technical difficulties. Loss of the ignition key, or filling up with inappropriate fuel which causes a break down does not come under this procedure.
The person concerned has suffered an accident unrelated to his/her actions.
Accident with a vehicle
Every such accident due to which the voyage to the event is terminated. Such as: crash, collision, and turnover, slipping into ditch, jamming or sinking.
Severe illness/Severe aftermath of accident
The aftermath of illnesses or accidents can be deemed as severe, if the result is temporary or enduring inadequacy to work.
10 June, 2022